Shipping policy

Shipping Policy

  • After your order is processed based on our Terms of Service, you will receive a tracking number via email. 
  • Domestic shipping may take 3-5 business days.
  • If you have not received an email, please check to make sure your email is correct in your account. Customer Accounts

Please expect shipping delays during holidays and inclement weather conditions. Refer to your package tracking for any shipping delays. Shipping delay questions should be addressed with the mail carrier. 

INSUFFICIENT SHIPPING ADDRESS
Make sure to include your full address, including your apartment number.

The customer is responsible for re-paying shipping charges on orders returned due to insufficient address. Shipping charges are non-refundable.

If your package is returned due to insufficient address, please check your account for any address mistakes here: Customer Accounts
Send any address updates to info@madebyvalencia.com

If your package is returned due to insufficient address and you can’t find any mistakes in your account, please contact your post office for assistance. 

MISSING MAIL
  • Some packages may be too large to fit inside your mailbox. 
  • Check your tracking for details on your package location.
  • Your package may have been left on your front porch, at your back door, or at the front office at an apartment complex.
  • If you’re having an issue with your package, use the link below to ask your mail carrier for help.
  • If your package is lost or stolen use the link below to file an insurance claim with your mail carrier immediately.


Made By Valencia IS NOT RESPONSIBLE FOR ANY TAXES OR FEES DUE AT CUSTOMS ON INTERNATIONAL ORDERS